Education

• MA, Library and Information Science , University of South Florida , Tampa , FL , 2001.
• BA, Double Major: English and History , University of Central Florida , Orlando , FL , 1999.

Professional Experience

• User Experience Librarian (Assessment & Communications), The Georgia Institute of Technology, September 2007 - Current.
• Information Services Librarian & Distance Learning Services Coordinator, The Georgia Institute of Technology, November 2004 - September 2007.
• Interim Web Coordinator, The George Washington University, Gelman Library, July 2004 - October 2004.
• Reference & Instruction Librarian, The George Washington University, Virginia Campus, January 2002 - October 2004.

Other Library Experience

• Senior Technical Assistant, Ask A Librarian Staff, University of Central Florida, 2000 - 2002.
• Senior Technical Assistant, Circulation Desk Supervisor, University of Central Florida, 1997 - 2000.
• Student Assistant, Stacks/Circulation, University of Central Florida, 1995 - 1997.

Publications

Peer Reviewed Articles

• “Student Newspapers and University Libraries: Uncovering Your Library’s Reputation and Promoting Its Services" w/ Jon Bodnar. Public Services Quarterly. v4.1, 2009.
  
• “The Role of Industry Standards: an overview of the top engineering schools' libraries." Issues in Science and Technology Libraries. Spring 2006 .

Articles, papers, editorals, and other publications

• Promoting the Library. ARL Spec Kit 306. w/ Bodnar. 2008.
• "Moving Beyond the Reference Desk: Being Where Users Need Us." Reference Librarian. v48, 2008, p9 -13.
• "Challenging your students: Using a contest to promote the library" w/ Bodnar and Valk. CRL News. v.69.4, April 2008.
• “"Moving Beyond the Reference Desk: Being Where Users Need Us." Reference Librarian
• Presented Paper, "Is it real or is it Memorex: A Distance Learning Experience." w/ Dr. Wayne Whiteman, American Society for Engineering Education Annual Conference, June 2007, Honolulu, Hawaii.
• "Librarian As Entrepreneur: A Blueprint For Transforming Our Future." Info Career Trends, November 2006.
• "Do you Facebook? Networking with students online." College & Research Libraries News, May 2006.
• "Intuitive Revelations: The Ubiquitous Reference Model." White paper, March 2006.
• "The Inevitable Gen X Coup." Library Journal, March 16, 2006.
• "Creating a BUZZ: Attracting SCI/TECH Students to the Library!" Issues in Science & Technology Libraries , Winter 2006
• "Gray literature: Resources for locating unpublished research." College & Research Libraries News. v.65 no.3 (Mar. 2004) p. 125-8.

Columns - Journal of Web Librarianship, Volumes 1-3 (2007 - 2009)

• “Social Software and the Search for the Holy Grail.” Journal of Web Librarianship. v3.1, 2008.
• “Twitter & the Library: thoughts on the syndicated lifestyle.” Journal of Web Librarianship. v2.4, 2008.
• “Making IT Work: Tips for Getting Projects off the Ground.” Journal of Web Librarianship. v2.1, 2008.
• “Forging a Second Life: My Reality in a Virtual World.” Journal of Web Librarianship. v1.4, 2007.
• “A Social Software Showcase: What Libraries are Doing with the Social Web.” Journal of Web Librarianship. v1.3, 2007.
• “Libraries’ Place in Virtual Social Networks.” Journal of Web Librarianship. v1.2, 2007.
• “Welcome to Social Eyes.” Journal of Web Librarianship. v1.1, 2007.
  

Book Chapters

• "Online Social Networking" in Library 2.0 and Beyond: Innovative Technologies and Tomorrow's User, 2007.
• "Preemptive Reference: Coming out from Behind the Desk" in The Desk and Beyond: Next Generation Reference Services, ACRL, 2008.
  
  Books
  
  
• Marketing Today’s Academic Library: A Bold New Approach to Communicating with Students. ALA Editions. 2009.

Reviews

• “eServices Review: St John's University Information Literacy Tutorial.” Journal of Library & Information Services in Distance Learning. v1. no. 2 (2004).
• "Tegrity - software review" Journal of Library & Information Services in Distance Learning, v. 2 (4), 2007. w/ Dr. Nelson Baker.

Blogs

• The Ubiquitous Librarian (Personal Blog)
• Designing Better Libraries (Group Blog)

Editorial Service

• Peer Review Reader for the American Society for Engineering Education.
• Editorial Board Member and Peer Review Reader for the Journal of Web Librarianship.
• Peer Review Reader for Library Quarterly.

Presentations

• Workshop Facilitator, "How does the library make you feel? Focus groups for academic libraries." ACRL - Pennsylvania, June 9, 2008.
• "Opening New Windows of Opportunity" Blended Librarian Webcast, 2008.
• Invited Speaker, "Think like a Media Mogul: experiential marketing for academic libraries." ACRL - New England, UConn, April 18, 2008
  
• Invited Panelist, "Creating Interactive Library Experiences" Council on East Asian Libraries - Annual Meeting, Atlanta, GA, April 2, 2008.
• Invited Speaker, "Sending Mixed Messages: repackaging the value of your library" Florida - ACRL Fall Meeting, Edison College, Fort Myers, FL, October 26, 2007.
• Co-speaker, "Understanding your LibQUAL+ results and using assessment to improve your library." w/ Kathy Tomajko, COMO/Georgia Library Assoc. Annual Conference, Jekyll Island, GA, Oct 18, 2007.,
• Co-speaker, "Too Shy or Too Shameless: Finding a Balance in Personal PR" w/ Crit Stuart, ACRL New Members Discussion Session, ALA Annual, Washington DC 2007.
• "Learning from LibQUAL+: Measuring what you already know and what you could never have imagined. ALA Annual, Washington DC, 2007.
• Invited Speaker, "Social Context - a place for libraries on the social web?" The Ohio State University, June 13, 2007. (link)
• Poster Session, " Thinking Globally: library support for international locations." w/ Lisha Li, American Society for Engineering Education Annual Conference, June 2007, Honolulu, Hawaii.
• Invited Speaker, "Where do we go from here? Settling the Frontier of the Social Web." Boston Public Library, May 10, 2007.
• "Re-Engineering Libraries for the Digital Age." Charles E. Beard Lecture Series, University of West Georgia. April, 2007 w/ Bonnie Tijerina & Rich Meyer.
• Panel Discussion, “ The Reference Question--Where has Reference Been? Where is Reference Going?”
  w / James Rettig, Jerry D. Campbell, William Miller, and Cheryl LaGuardia, ACRL, Baltimore, MD. ACRL, 2007
• "Mobile Librarians: insight into the portable web" w /Bonnie Tijerina, Cyber Zed Shed Showcase, ACRL, Baltimore, 2007.
• "Conversations w/ Patrons: Extending your library's presence online." Webcast for The Blended Librarian, October 31, 2006.
• "Online Social Networks" Guest Speaker, Soaring to Excellence, Best New Technologies: Keeping Up with the Storm, October 22, 2006.
• "The Ubiquitous Enterprise: What Libraries Can Learn From the Business Community."COMO, Athens, Ga, Sept 21, 2006.
• Why do we need a wiki?" w/ Sarah Steiner, COMO, Athens, Ga, Sept 21, 2006.
• "Embracing Emerging Technologies: Combining Tools and People to Create New Services." w/ Cathy Carpenter & Sarah Steiner, GOLD/Galileo Annual Conference, Athens, GA, August 4, 2006.
• Panel, "What is LibQUAL+? Everything You Need to Know to Get Started." with W. Bede Mitchell, Kathy Tomajko, and Shawn Tonner, at GUGM, Macon Georgia, May 18, 2006.
• Podcast, Academic Library 2.0. For: American Library Association course on Library 2.0, May 10, 2006.
• Poster Session, "Social Bookmarking: What are the Implications for Teaching and Learning?" w/ Cathy Carpenter, ACRL/CNI/EDUCAUSE Joint Virtual Conference, April 20-21, 2006.
• ONLINE ROUNDTABLE, "Leadership & The Next Generation Librarian: Envisioning the future." w/ Bonnie Tijerina,ACRL/CNI/EDUCAUSE Joint Virtual Conference April 20-21, 2006.
• Co-facilitator, LibQUAL+ training for the University System of Georgia Consortium. Atlanta. March 30, 2006.
• Presentation, "Blogs, Social Bookmarking, RSS, Wikis, SMS and RFID: An Overview of Next Generation Communication Tools." w/ Cathy Carpenter, Special Libraries Association, Georgia Chapter, March 14, 2006.
• LibQUAL+ Share Fair: "Benchmarking with LibQUAL+ @ Georgia Tech ” at ALA Annual, Chicago, June 28, 2005.
• Poster Session, "Creating a BUZZ : Attracting SCI/TECH Students To The Library !" at ALA Annual, Chicago, June 27, 2005.
• Presentation, " Listening to your Patrons with LibQUAL+" w/ Caroline Killens at GUGM Conference, Macon Georgia, May 19, 2005.
• Poster session, "From Orientation to Defense: Library Services for Doctoral Distance Learning Students" w/ Douglas Carroll and Laura Khouvongsavanh at the Association of College & Research Libraries 12th National Conference, Minneapolis, Minnesota, April 8, 2005.
• Panel discussion, "Real-Time Reference Roundup" , with Rachel Viggiano, Kathy Whitley and Alice Primack at the Information Strategies Conference, Fort Myers , Florida , November 16, 2001.
• Poster session presentation, " Who Me??? Help Someone with a Patent Search!!!", with Peter Spyers-Duran and Nancy Adams for the Annual American Library Association Conference, San Francisco , California , June 16, 2001 .

Teaching Experience

• GT1000, Freshman Experience, 1 credit hour course, Georgia Tech, Fall 2006.

Professional Associations

• American Library Association (ALA)
• Association of College and Research Libraries (ACRL)
  • Science & Technology Session (STS)
  • Distance Learning Services Group (DLS)
• Atlanta Interactive Marketing Association (AiMA)
• American Marketing Association

Awards, Honors, Fellowships

• Nominated, Campus Connector, 2007
• Library Journal's Movers & Shakers, 2007.
• Georgia Tech, ACRL's Library of the Year, 2007. (campus press, student press, application)
• Center for the Enhancement of Teaching and Learning, Teaching Fellowship, Georgia Tech, Fall 2005.

Areas of Research Interest

• Marketing, Advertising, & Promotions for Academic Libraries
• Customer Service/Perception Assessment
• LibQUAL+
• Web Applications / Development
• The Social Web

Group & Committee Work

Association of College and Research Libraries

• Science and Technology Section - Assessment Committee, 2005 - 2007.
• Distance Learning Group - Statistics Committee, 2005 - 2007.

Consortium

• SOLINET, Development Advisory Council, October 2007 - Current.
• Regents Academic Committee on Libraries (RACL), Podcasts/GALILEO Tutorial Working Group, May 2007 - Current.

Georgia Tech

• Member, Library Public Relations Committee, Fall 2007 - Current
• Member, Web Steering Committee, Fall 2006 - Current.
• Member, Library Dean Selection Committee, Spring 2008.
• Member, Distance Learning and Engineering Librarian Search Committee, Fall 2007.
• Member, First Year Librarian Search Committee, Fall 2007.
• Chair, Public Services Desk Wiki Team, Summer 2006 – Fall 2007 .
• Chair, Information Services, Assessment Team, Summer 2007 - Fall 2007.
• Member, GT Library Strategic Planning Group, Summer 2006 – Spring 2007.
• Communicat (the alternative catalog) & Umlaut Group (the alternative SFX), Summer 2005 – Summer 2007.
• Library Council, Member at Large, July 2006 – June 2007
• Member, Reference Desk Redesign Group, January 2005 - January 2007.
• Member, Information Services Pubic Relations Group, November 2004 - June 2006.
• Member, Professional Activities Committee, 2004 - 2008.
• Member, Search Committee, Digital Initiatives Librarian, February 2005 - June 2005.
  

George Washington University

• Co-owner, Gelman Library System Strategic Plan, Goal 2 (Assessment), April 2002 – October 2004.
• Member, Strategic Planning Group, Summer 2002 - October 2003.
• Member, Code & By-laws, Council of Librarians, July 2003 – October.
• Member, VCL Building 2 Relocation Workgroup, Summer 2003 - Summer 2004.
• Member, Gelman Library System Web Team Workgroup, April 2003 – October 2004.
• Member, VCL Fundraising & Development Workgroup, Summer 2003 - Summer 2004.
• Parliamentarian, Council of Librarians, July 2002– July 2003
• Secretary, Staff Association Committee, June 2002 – July 2004
• Member, Search Committees: VCL Library Manager & VCL Library Specialist 1, Spring 2003.
• Member, Virtual Reference Work Group, January 2002 - August 2002.

University of Central Florida

• Member, Online Research Guides Workgroup, UCF Library, 2001 - 2002.
• Member, Priorities for Action, Team 5: Reference Training/Core Competencies, UCF Library, 2001 - 2002.
• Member, Director's Advisory Group, UCF Library, 1998 - 2000.
• Member, Reference Librarian Search Committee, UCF Library, Fall 1999.
  

Library Service

• Presenter, Gelman Library LibQUAL+ Results, Collection Development Group & Public Services Group, Summer 2004.
• Co-presenter, GWU Academic Affairs Retreat, (Gelman Library LibQUAL+ results), in support of the University Librarian, Summer 2003.
• Volunteer, Information Kiosk, UCF Library, 2001.
• Instructional Assistant, UCF Library Web Editing Training Session, July 25 & 26, 2001.
• Volunteer, Patents Customer Outreach Program, UCF Library, June 2001.
• Volunteer, Librarians on Location: Field Outreach Program, UCF Library, 2000 - 2001.
• Volunteer, New Student Welcome Expo, UCF Library, August 2000 & 2001

University Service

• Georgia Tech, Freshmen Partners Program
• Member, GWU Virginia Campus Web Site Redesign Group, Spring 2004 - October 2004.
• Member, Virginia Campus Corporate-Liaison Redevelopment Group, Spring 2003 - Fall 2003.
• Assisted Higher Education Administration program with web updates.
• Volunteer, Virginia Campus Technology Expo, April 24, 2002

Technology Experience

• Proficient with web editing software: Dreamweaver MX and FrontPage.
• Experience creating online forms and dynamic content using Active Server Pages.
• Experience with MS Access and MySQL database development.
• Experience with graphical editing software: Fireworks and Photoshop.
• Experience using SPSS and Excel for quantitative analysis.
• Experience with scanning software and hardware.
• Experience conducting usability testing with audio & screen recording software.
• Experience assisting patrons with wireless access.
• Experience with WebCT, Blackboard, and Prometheus course management software.
• Experience with Voyager and Notis library management systems.
• Experience using Blackwell's Collection Management online ordering service.