Education

• MA, Library and Information Science , University of South Florida , Tampa , FL , 2001.
• BA, Double Major: English and History , University of Central Florida , Orlando , FL , 1999.

Professional Experience

• User Experience Librarian (Assessment & Communications), The Georgia Institute of Technology, September 2007 - Current.
• Information Services Librarian & Distance Learning Services Coordinator, The Georgia Institute of Technology, November 2004 - September 2007.
• Interim Web Coordinator, The George Washington University, Gelman Library, July 2004 - October 2004.
• Reference & Instruction Librarian, The George Washington University, Virginia Campus, January 2002 - October 2004.

Other Experience

• Senior Technical Assistant, Ask A Librarian Staff, University of Central Florida, 2000 - 2002.
• Senior Technical Assistant, Circulation Day Desk Supervisor, University of Central Florida, 1997 - 2000.
• Student Assistant, Stacks/Circulation, University of Central Florida, 1995 - 1997.

Documentation of Job Performance

Summary of work at Georgia Tech (FTE: 18,000)
My role as the user experience librarian is to measure the effectiveness of the organization, with a special emphasis on the delivery of services. This includes both qualitative and quantitative efforts with the aim toward improvement. The second objective of my position is to develop communication methods to inform user populations about library. This position reports directly to the Associate Director for Public Services and involves working widely across all departments. Includes supervision of a full-time graphics designer.

I also have reference and instructional responsibilities as the subject specialist for mechanical engineering and computer science, as well as the coordinator for distance learning programs.

Significant Contributions

• Initiated subsidized Interlibrary Loan Pilot Project.
• Extended Distance Learning services to include free document delivery, online orientation sessions, and web-based tutorials.
• Led the Library's role in the Tegrity Pilot Project. (press) (project site)
• Launched service desk wiki.
• Benchmarked Georgia Tech LibQUAL+ results with 60 other Universities.
• Expanded outreach using multiple social web and communications technologies.
• Developed EXAM CRAM review sessions, a partnership with Housing and Academic Departments.

Summary of work at GWU (FTE: 19,000)
My primary duties included the promotion and delivery of reference and instructional services. As the liaison to the engineering programs, I worked to increase awareness of resources through one-on-one extended reference sessions and classroom instruction. I was also responsible for collection development in civil, mechanical, and electrical engineering, physics, transportation and computer science for the Virginia Campus. I also served as interim web coordinator for the Gelman Library System and worked with various departments to develop online content.

Significant Contributions

• Developed extensive LibQUAL+ analysis.
• Developed several online forms to improve workflow.
• Developed a library e-newsletter reaching over 550 in-boxes monthly.
• Developed statistical databases for reference and classroom instruction sessions.
• Assisted in planning for new library space.
• Improved engineering collections and deselected obsolete titles.

Summary of work at UCF (FTE: 35,000+)
I began as a student assistant in the stacks department. This job taught me the behind the scenes organization of a library. This evolved into a full-time staff position running the circulation desk. In this position I oversaw the day-to-day operations of the desk including the training and supervision of 10-12 student assistants. After nearly three years I moved on to the reference department were I worked in the Ask A Librarian division helping patrons with questions via chat, email, and telephone formats.

Significant Contributions

• Co-coordinated a chat service pilot program.
• Developed detailed proxy instructions for remote users. (Prior to the EZ-proxy era.)

Publications

• Columnist: "Social Eyes" Journal of Web Librarianship, 2007 - 2009.
• "Moving Beyond the Reference Desk: Being Where Users Need Us." Reference Librarian (forthcoming)
• Presented Paper, "Is it real or is it Memorex: A Distance Learning Experience." w/ Dr. Wayne Whiteman, American Society for Engineering Education Annual Conference, June 2007, Honolulu, Hawaii.
• "Tegrity - software review" Journal of Library & Information Services in Distance Learning, v. 2 (4), 2007. w/ Dr. Nelson Baker
• "Librarian As Entrepreneur: A Blueprint For Transforming Our Future." Info Career Trends, November 2006.
• "The Role of Industry Standards: an overview of the top engineering schools' libraries." Issues in Science and Technology Libraries. Spring 2006 .
• "Do you Facebook? Networking with students online." College & Research Libraries News, May 2006.
• "Intuitive Revelations: The Ubiquitous Reference Model." White paper, March 2006.
• "The Inevitable Gen X Coup." Library Journal, March 16, 2006.
• "Creating a BUZZ: Attracting SCI/TECH Students to the Library!" Issues in Science & Technology Libraries , Winter 2006
• "Gray literature: Resources for locating unpublished research." College & Research Libraries News. v.65 no.3 (Mar. 2004) p. 125-8.
• “eServices Review: St John's University Information Literacy Tutorial.” Journal of Library & Information Services in Distance Learning. v1. no. 2 (2004).
  
  

Book Chapters

• "Online Social Networking" in Library 2.0 and Beyond: Innovative Technologies and Tomorrow's User, 2007.
• "Preemptive Reference" in Beyond the Desk, 2008.
  
  In-progress
• Engaging Your Users: Social Marketing for Academic Libraries. ALA Editions. Manuscript due Sept 2008. Expected publication date: Feb 2009.
  
  

Blogs

• The Ubiquitous Librarian (Personal Blog)
• Designing Better Libraries (Group Blog)

Editorial Service

• Peer Review Reader for the American Society for Engineering Education.
• Editorial Board Member and Peer Review Reader for the Journal of Web Librarianship.
• Peer Review Reader for Library Quarterly.

Presentations

• (Upcoming) Workshop Facilitator, "How does the library make you feel? Focus groups for academic libraries." ACRL - Pennsylvania, June 9, 2008.
• (Upcoming) "Opening New Windows of Opportunity" Blended Librarian Webcast, 2008
• Invited Speaker, "Think like a Media Mogul: experiential marketing for academic libraries." ACRL - New England, April 18, 2008
  
• Invited Panelist, "Creating Interactive Library Experiences" Council on East Asian Libraries - Annual Meeting, Atlanta, GA, April 2, 2008.
• Invited Speaker, "Sending Mixed Messages: repackaging the value of your library" Florida - ACRL Fall Meeting, Edison College, Fort Myers, FL, October 26, 2007.
• Co-speaker, "Understanding your LibQUAL+ results and using assessment to improve your library." w/ Kathy Tomajko, COMO/Georgia Library Assoc. Annual Conference, Jekyll Island, GA, Oct 18, 2007.,
• Co-speaker, "Too Shy or Too Shameless: Finding a Balance in Personal PR" w/ Crit Stuart, ACRL New Members Discussion Session, ALA Annual, Washington DC 2007.
• "Learning from LibQUAL+: Measuring what you already know and what you could never have imagined. ALA Annual, Washington DC, 2007.
• Invited Speaker, "Social Context - a place for libraries on the social web?" The Ohio State University, June 13, 2007. (link)
• Poster Session, " Thinking Globally: library support for international locations." w/ Lisha Li, American Society for Engineering Education Annual Conference, June 2007, Honolulu, Hawaii.
• Invited Speaker, "Where do we go from here? Settling the Frontier of the Social Web." Boston Public Library, May 10, 2007.
• "Re-Engineering Libraries for the Digital Age." Charles E. Beard Lecture Series, University of West Georgia. April, 2007 w/ Bonnie Tijerina & Rich Meyer.
• Panel Discussion, “ The Reference Question--Where has Reference Been? Where is Reference Going?”
  w / James Rettig, Jerry D. Campbell, William Miller, and Cheryl LaGuardia, ACRL, Baltimore, MD. ACRL, 2007
• "Mobile Librarians: insight into the portable web" w /Bonnie Tijerina, Cyber Zed Shed Showcase, ACRL, Baltimore, 2007.
• "Conversations w/ Patrons: Extending your library's presence online." Webcast for The Blended Librarian, October 31, 2006.
• "Online Social Networks" Guest Speaker, Soaring to Excellence, Best New Technologies: Keeping Up with the Storm, October 22, 2006.
• "The Ubiquitous Enterprise: What Libraries Can Learn From the Business Community."COMO, Athens, Ga, Sept 21, 2006.
• Why do we need a wiki?" w/ Sarah Steiner, COMO, Athens, Ga, Sept 21, 2006.
• "Embracing Emerging Technologies: Combining Tools and People to Create New Services." w/ Cathy Carpenter & Sarah Steiner, GOLD/Galileo Annual Conference, Athens, GA, August 4, 2006.
• Panel, "What is LibQUAL+? Everything You Need to Know to Get Started." with W. Bede Mitchell, Kathy Tomajko, and Shawn Tonner, at GUGM, Macon Georgia, May 18, 2006.
• Podcast, Academic Library 2.0. For: American Library Association course on Library 2.0, May 10, 2006.
• Poster Session, "Social Bookmarking: What are the Implications for Teaching and Learning?" w/ Cathy Carpenter, ACRL/CNI/EDUCAUSE Joint Virtual Conference, April 20-21, 2006.
• ONLINE ROUNDTABLE, "Leadership & The Next Generation Librarian: Envisioning the future." w/ Bonnie Tijerina,ACRL/CNI/EDUCAUSE Joint Virtual Conference April 20-21, 2006.
• Co-facilitator, LibQUAL+ training for the University System of Georgia Consortium. Atlanta. March 30, 2006.
• Presentation, "Blogs, Social Bookmarking, RSS, Wikis, SMS and RFID: An Overview of Next Generation Communication Tools." w/ Cathy Carpenter, Special Libraries Association, Georgia Chapter, March 14, 2006.
• LibQUAL+ Share Fair: "Benchmarking with LibQUAL+ @ Georgia Tech ” at ALA Annual, Chicago, June 28, 2005.
• Poster Session, "Creating a BUZZ : Attracting SCI/TECH Students To The Library !" at ALA Annual, Chicago, June 27, 2005.
• Presentation, " Listening to your Patrons with LibQUAL+" w/ Caroline Killens at GUGM Conference, Macon Georgia, May 19, 2005.
• Poster session, "From Orientation to Defense: Library Services for Doctoral Distance Learning Students" w/ Douglas Carroll and Laura Khouvongsavanh at the Association of College & Research Libraries 12th National Conference, Minneapolis, Minnesota, April 8, 2005.
• Panel discussion, "Real-Time Reference Roundup" , with Rachel Viggiano, Kathy Whitley and Alice Primack at the Information Strategies Conference, Fort Myers , Florida , November 16, 2001.
• Poster session presentation, " Who Me??? Help Someone with a Patent Search!!!", with Peter Spyers-Duran and Nancy Adams for the Annual American Library Association Conference, San Francisco , California , June 16, 2001 .

Teaching Experience

• GT1000, Freshman Experience, 1 credit hour course, Georgia Tech, Fall 2006.

Professional Associations

• American Library Association (ALA)
• Association of College and Research Libraries (ACRL)
  • Science & Technology Session (STS)
  • Distance Learning Services Group (DLS)
• Atlanta Interactive Marketing Association (AiMA)
• American Marketing Association

Awards, Honors, Fellowships

• Nominated, Campus Connector, 2007
• Library Journal's Movers & Shakers, 2007.
• Georgia Tech, ACRL's Library of the Year, 2007. (campus press, student press, application)
• Center for the Enhancement of Teaching and Learning, Teaching Fellowship, Georgia Tech, Fall 2005.

Areas of Research Interest

• Marketing, Advertising, & Promotions for Academic Libraries
• Customer Service/Perception Assessment
• LibQUAL+
• Web Applications / Development
• The Social Web

Group & Committee Work

Association of College and Research Libraries

• Science and Technology Section - Assessment Committee, 2005 - 2007.
• Distance Learning Group - Statistics Committee, 2005 - 2007.

Consortium

• SOLINET, Development Advisory Council, October 2007 - Current.
• Regents Academic Committee on Libraries (RACL), Podcasts/GALILEO Tutorial Working Group, May 2007 - Current.

Georgia Tech

• Member, Librarian Search Committee, Fall 2007.
• Member, Library Public Relations Committee, Fall 2007 - Current
• Member, Web Steering Committee, Fall 2006 - Current.
• Chair, Public Services Desk Wiki Team, Summer 2006 – Fall 2007 .
• Chair, Information Services, Assessment Team, Summer 2007 - Fall 2007.
• Member, GT Library Strategic Planning Group, Summer 2006 – Spring 2007.
• Communicat (the alternative catalog) & Umlaut Group (the alternative SFX), Summer 2005 – Summer 2007.
• Library Council, Member at Large, July 2006 – June 2007
• Member, Reference Desk Redesign Group, January 2005 - January 2007.
• Member, Information Services Pubic Relations Group, November 2004 - June 2006.
• Member, Professional Activities Committee, November 2004 - June 2006.
• Member, Search Committee, Digital Initiatives Librarian, February 2005 - June 2005.
  

George Washington University

• Co-owner, Gelman Library System Strategic Plan, Goal 2 (Assessment), April 2002 – October 2004.
• Member, Strategic Planning Group, Summer 2002 - October 2003.
• Member, Code & By-laws, Council of Librarians, July 2003 – October.
• Member, VCL Building 2 Relocation Workgroup, Summer 2003 - Summer 2004.
• Member, Gelman Library System Web Team Workgroup, April 2003 – October 2004.
• Member, VCL Fundraising & Development Workgroup, Summer 2003 - Summer 2004.
• Parliamentarian, Council of Librarians, July 2002– July 2003
• Secretary, Staff Association Committee, June 2002 – July 2004
• Member, Search Committees: VCL Library Manager & VCL Library Specialist 1, Spring 2003.
• Member, Virtual Reference Work Group, January 2002 - August 2002.

University of Central Florida

• Member, Online Research Guides Workgroup, UCF Library, 2001 - 2002.
• Member, Priorities for Action, Team 5: Reference Training/Core Competencies, UCF Library, 2001 - 2002.
• Member, Director's Advisory Group, UCF Library, 1998 - 2000.
• Member, Reference Librarian Search Committee, UCF Library, Fall 1999.
  

Library Service

• Presenter, Gelman Library LibQUAL+ Results, Collection Development Group & Public Services Group, Summer 2004.
• Co-presenter, GWU Academic Affairs Retreat, (Gelman Library LibQUAL+ results), in support of the University Librarian, Summer 2003.
• Volunteer, Information Kiosk, UCF Library, 2001.
• Instructional Assistant, UCF Library Web Editing Training Session, July 25 & 26, 2001.
• Volunteer, Patents Customer Outreach Program, UCF Library, June 2001.
• Volunteer, Librarians on Location: Field Outreach Program, UCF Library, 2000 - 2001.
• Volunteer, New Student Welcome Expo, UCF Library, August 2000 & 2001

University Service

• Georgia Tech, Freshmen Partners Program
• Member, GWU Virginia Campus Web Site Redesign Group, Spring 2004 - October 2004.
• Member, Virginia Campus Corporate-Liaison Redevelopment Group, Spring 2003 - Fall 2003.
• Assisted Higher Education Administration program with web updates.
• Volunteer, Virginia Campus Technology Expo, April 24, 2002

Technology Experience

• Proficient with web editing software: Dreamweaver MX and FrontPage.
• Experience creating online forms and dynamic content using Active Server Pages.
• Experience with MS Access and MySQL database development.
• Experience with graphical editing software: Fireworks and Photoshop.
• Experience using SPSS and Excel for quantitative analysis.
• Experience with scanning software and hardware.
• Experience conducting usability testing with audio & screen recording software.
• Experience assisting patrons with wireless access.
• Experience with WebCT, Blackboard, and Prometheus course management software.
• Experience with Voyager and Notis library management systems.
• Experience using Blackwell's Collection Management online ordering service.